If you’ve got a site, a problem might always show up and it does not automatically have to be connected with the hosting service itself. For instance, something may go wrong when you bring an app up to date or some vital content may be modified or deleted unintendedly. No matter what the nature of the problem might be, you’ll need to touch base with the respective customer service team and ask them to restore a backup or to assist you in dealing with the problem that you are confronting. How promptly they’ll do this will predetermine the interval of time that your sites will be down. For some websites such as social networks or e-stores, a prolonged outage often equals lost users and money. That’s why, it is of high importance that you use the services of a company that offers not only a very good help desk support service, but also a quick one.
One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting come bundled with a sixty-minute response time guarantee, which goes to say that irrespective of what query or difficulty you might have, we will always be there to lend a helping hand. In reality, it rarely takes more than half an hour to get a problem resolved or a query answered, and this is valid for both sales and technical matters. Our customer support staff members are available 24x7, even on legal holidays and weekends, so you’ll get instant assistance at any time. We understand just how priceless time can be, so by the time we answer your email or support ticket, we’ll have explored the matter and, if we haven’t worked out a solution, we’ll give you more information about what you have to do on your end – if the circumstances necessitate this. With our support services, you can rest assured that there will be someone to help you out right away, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take advantage of our remarkably fast support service. You’ll receive an answer to any support ticket posted from the web hosting Control Panel or email sent to our technical and customer support staff in less than sixty minutes. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. It often takes significantly less time to explore and solve a problem. We will provide you with more details if the solution entails something that should be done on your end. In case you contact us during weekends or public holidays, the response time will be precisely the same and due to the fact that our support team is working 24 hours a day, you will obtain timely assistance for virtually any general, billing or technical issue irrespective of the hour at which you contact us.