Customer Support Channels
A 1–hour Response Guarantee
Our customer assistance staff is qualified to very quickly deal with all of our Linux shared web hosting users’ queries and help demands. Via our ticket system, you will be able to supply your request and a support team member will most likely return to you within max sixty minutes. Realistically, practice has shown that the usual answer time is Twenty minutes.
A Top–quality Support Service
Our tech support service is supplied by a group of qualified specialists who definitely are ready to answer your query straight away. You can easily get in touch with the tech support team crew by launching a customer assistance ticket from your Website Control Panel or by sending us an e–mail message. On working days, you can also call us on the phone or take advantage of the online chat solution.
An Intuitive Help Section
We have incorporated a substantial knowledge base into the Control Panel so that you can receive practical step by step guidelines at any time. Each part of the Control Panel has its own contextual help area displaying a list of how–to posts. We have also prepared videos to present you with a more effective visual representation of just how to complete any given job.