Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • You can find nearly all the answers to your questions in the user–friendly Help Center section built into your Website Control Panel. It features a comprehensive knowledgebase with commonly asked questions and in–depth educational articles compiled by our capable tech support team.

  • Top quality support service

  • Educational Video Clips

  • For those of you who would like to learn how to handle a commonly experienced problem by watching an instructional video clip, we have added a selection of video tutorials to our Website Control Panel. All the training videos are short and simple to grasp. They offer you visual presentations of different site management tasks.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24–7 client support service and a 1–hour ticket response guarantee. Our experienced technical support engineers will be online 24 hours a day to respond to your queries and to rectify any problem that you may possibly face. Just send a tech support request from the Help section and we’ll reply to you instantly.