A ticketing system is the most widely used channel of correspondence that hosting providers offer to their clients. It is most often part of the billing account and is the most effective way to fix a problem that takes a certain amount of time to investigate or that has to be forwarded to an admin. Thus, all comments given by either party will be stored in the exact same location in the event that somebody else wants to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which implies that you will have to log in and out of no less than two accounts in order to accomplish a certain procedure or to contact the company’s client service team. In case you’d like to administer a number of domains and each one is hosted in its own account, you will need to use an even larger number of accounts at the same time. On top of that, it could take a significant amount of time for the hosting provider to reply to your ticket.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you’ll never have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket whilst you are browsing your website files or customizing various account settings. The ticketing system is being strictly monitored 24/7/365 by our technical support engineers and the ticket response time is maximum 1 hour, but it seldom takes more than twenty minutes to obtain assistance. In stark contrast to some other providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you need and ask for info relating to any technical or billing problem. Also, you can read a collection of articles, which will help you fix the most common challenges on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is integrated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting, which goes to say that you will not need a separate platform to contact our customer care staff – you can do it on the spot in the event that you experience a challenge. Posting a new ticket takes a few clicks and finding an older one is equally simple. With our intelligent search functionality, you can quickly find any ticket that you have already submitted. You can open a ticket at any given point in time since our tech support team members are at your service 24x7 and reply within the hour, even though it seldom takes that much to get a reply. With the Hepsia Control Panel, you will have everything in one location and you can forget about needing to sign in and out of two or more platforms to solve a simple problem.