A ticketing system is the most widely used channel of correspondence that hosting providers offer to their clients. It is most often part of the billing account and is the most effective way to fix a problem that takes a certain amount of time to investigate or that has to be forwarded to an admin. Thus, all comments given by either party will be stored in the exact same location in the event that somebody else wants to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which implies that you will have to log in and out of no less than two accounts in order to accomplish a certain procedure or to contact the company’s client service team. In case you’d like to administer a number of domains and each one is hosted in its own account, you will need to use an even larger number of accounts at the same time. On top of that, it could take a significant amount of time for the hosting provider to reply to your ticket.