A 60–Minute Support Ticket Response Guarantee
All your support requests will be attended to within maximum one hour after the support ticket or email is submitted. If your issue needs additional assistance from a sysadmin, we will forward the support ticket or the email to the person on duty, without delay and we will leave a comment to inform you that more time will be needed for finding the best solution. Furthermore if you order our Admin Services package, any of the server management tasks included there will be completed whenever you choose.
A First–Rate Customer Care Service
Our technical support staff will be available to you 24x7 if you require help working with our Website Control Panel or with any of the apps that we install for you on the dedicated web hosting server. What is more if you require assistance handling all the routine admin tasks on your server, you can make use of the Admin Services package, which includes data backup hard disk storage space, OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting services, etcetera.
An Intuitive Help Area
We have equipped our Website Control Panel with an elaborate knowledgebase, which offers extensive explanations of its features and functionalities. Furthermore, we have filmed in–depth video tutorials that will further reveal to you how to carry out a certain operation or troubleshoot a typically encountered problem. All the educational articles and the tutorial videos are readily accessible from each section of the Website Control Panel through the Videos and Help buttons in the upper right corner.