24/7 Customer Support
Find out more about customer support and why it's hard to discover a hosting provider that provides top-class support.
Being able to get in touch with your shared web hosting provider whenever you have any sort of questions or experience any issues is very important and how fast they will respond and take action is usually essential, particularly if your website is business-oriented, as more downtime could mean losing potential customers. The support options are usually an easy way to identify genuine suppliers from resellers. The second typically answer just to e-mail messages or support tickets and you may need to wait for a whole day or maybe more so as to get an answer. When the issue needs several replies, you'll end up losing several days to have a problem solved. With an authentic and reliable website hosting provider, you will be in a position to connect with the support at any moment and receive a prompt reply no matter what the problem or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of getting assistance promptly, that's why our shared web hosting
services come with 24/7 technical support as well as various ways of communication. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and speak with a live representative, so as to find out about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up buying a service that you cannot use. In case you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further analysis. In contrast to the vast majority of suppliers on the market, we answer to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services can be used day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to receive prompt help, in particular when your web site is not working efficiently for whatever reason. All of our Linux semi-dedicated hosting
include 24/7 customer and tech support, which means that if something comes up, you will be able to use plenty of methods to contact us - phone line with a few local numbers internationally, live chat, e-mail messages and tickets. The first two choices are for pre-sales, billing and basic matters, so if you do not have an account yet, for instance, you are able to find more info regarding our solutions, or we will assist you with simpler technical matters. The next two methods are for strictly technical issues or anything which is more time-consuming due to the fact that it's more convenient to track the conversation between you and our tech support team. The guaranteed maximum reply time for them is only an hour, the typical one - 15-20 min, therefore you won't need to wait for an entire day in order to get support like you may have to do with other service providers.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server
packages that we offer include 24/7 support through numerous methods of communication and with a 1-hour maximum answer time guarantee. When you want to learn more about the plans or you have some general or billing questions, you are able to phone one of the local numbers we have around the globe or you may use our live chat service and talk with a live agent. For solely technical difficulties that require assistance from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an e-mail message, as all of these channels are more appropriate to track a particular problem. The reply time for them rarely is more than 30 minutes, so that you can forget about waiting for an entire day to receive help. The support service is available for all of the server-related matters, as well as the pre-installed software. In the event that you want assistance for third-party applications, you can consider adding the Managed Services upgrade that we provide for all the packages.