What does ?phone support? imply in the arena of web hosting?
In the event that you've ever had a shared web hosting account before or you have dealt with any other kind of online service, you probably know from personal experience that for some things it is better to speak with a live person on the phone rather than exchange tickets or e-mail messages. If you'd like to know more about a specific service before you decide to buy it or when something small has to be done, for example, it is much easier and a lot faster to get it done live. If you're able to talk with representatives by phone, it is also very likely that you are dealing with a real web hosting provider, not just a reseller. The level of support that you can get by phone may differ between different suppliers - from common issues to professional tech support. Generally most of the suppliers will offer you pre-sales assistance and first level telephone support, while more complicated tech matters are resolved through email or tickets.
Phone Support in Shared Web Hosting
All our shared web hosting
plans include telephone support fourteen hours a day even on public holidays, so that if you do not have an account yet, you can give us a call and find out more about our solutions or whether we meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you'll be able to contact the telephone number that is nearer to you. If you are an existing customer, we will help you timely with all the general and billing issues as well as with numerous tech matters in order to save you time and efforts - we acknowledge the fact that often it's more convenient to speak with a live person and get things done promptly. Certainly, some situations simply cannot be managed on the telephone, so in such a case you'll be able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours per day as a part of the support services for every single semi-dedicated server
package that we supply. Considering the fact that some issues are more complex and time-consuming, you may need to open a support ticket in case you experience such an issue, still for all the billing, general or minor tech issues you can always phone us and we'll assist you right away to save you the time you'll have to spend on creating a ticket. Even if you do not have an account yet, you are able to find out if you can host your websites on our high-tech cloud platform or you will be able to receive any other general info on our semi-dedicated solutions. We now have local numbers in the USA, Great Britain and Australia plus an international number, therefore you are able to call the one that is nearer to your region.