When your hosting supplier provides live chat support, you will be able to talk with a representative in real-time and find out helpful information or get a problem resolved timely. The main advantage of using chat rather than calling to consult with a live person is that you need only a computer with Internet access, so you won't pay any rates when you're in a different country or state. Furthermore, it will be easier to copy and paste data like domains, usernames or error messages i.e. details that are sometimes hard to share with the other party on the telephone. The live chat is also a much quicker solution to contact the hosting company's support team as compared to using a ticketing system. Last, but not least, if some problem needs a little more time to be dealt with, you're able to do something else entirely while you wait for support on the live chat, which means that you won't lose time - something that's not possible when you are on the phone.