When your hosting supplier provides live chat support, you will be able to talk with a representative in real-time and find out helpful information or get a problem resolved timely. The main advantage of using chat rather than calling to consult with a live person is that you need only a computer with Internet access, so you won't pay any rates when you're in a different country or state. Furthermore, it will be easier to copy and paste data like domains, usernames or error messages i.e. details that are sometimes hard to share with the other party on the telephone. The live chat is also a much quicker solution to contact the hosting company's support team as compared to using a ticketing system. Last, but not least, if some problem needs a little more time to be dealt with, you're able to do something else entirely while you wait for support on the live chat, which means that you won't lose time - something that's not possible when you are on the phone.
Live Chat Support in Shared Web Hosting
We provide a live chat support service for all Linux shared web hosting that we offer and we are able to help you with almost everything live. If you do not have an account with us yet, we will be able to provide you with more info about the plans in order to help you to get the most appropriate package. In case you are an active client, we will be able to assist you with any billing or general issue and even with plenty of common tech troubles, for example an email address setup in a desktop email client. If you cannot phone us for some reason or you are in a country where we do not have a local telephone number, the live chat will be the best way to get in touch with us. Certainly, some troubles require additional time to analyze and test, which means that you'll need to open a support ticket to our technicians, however, we will save your time and help you with a number of issues on the chat.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we supply with all our Linux semi-dedicated hosting, you are able to get the answers for any questions you may have or have numerous problems taken care of very quickly. Our chat service is accessible every single day, therefore you're able to get in touch with an agent even on weekends and holidays. In the event that you're not sure which plan is better for your sites or if our cutting-edge cloud hosting platform covers some system requirements, you may join our live chat before purchasing anything. If you are an active customer, you are able to obtain more information about billing issues, account settings and a number of common tech issues you may experience, let's say if you cannot set up an email account in a client on your PC. The live chat will save you a lot of time no matter where you are or when you get in touch with us.